Nextra Northgate offers free delivery for all purchases over $99. For all other orders we are confident that given our extremely low pricing even the inclusion of a nominal $6.95 postage charge will still ensure your overall costs are cheaper than those available in retail stores.
All orders will be packed in bubble wrap to minimize damage during transit and will be sent using Australian Postal Services or other Courier Services and provide tracking facilities to ensure the delivery of your order. If you are not available upon delivery the delivery agent will most likely leave notification for you to collect the goods from their nearest office.
Orders will be dispatched within the next business day after payment is received and given the item is in stock. You should receive your order within 2 days after shipment, but should we not be able to ship the goods within this time frame we will contact you and offer you the choice of a refund or delivery when the stock is available. You will not be liable for any additional delivery charges should we have to backorder and delay delivery on any part of your order.
Returns
We understand that goods can sometimes be incorrectly ordered or might possibly be faulty or damaged in transit. In these instances we are happy to offer a 30 day money back guarantee on the cost of the products provided you return these to us in an unused and original condition. We cannot refund your delivery charge, but where goods have been delivered to you in an unusable condition we will not include delivery charges on replacement stock. We do suggest that you check all items received against your invoice prior to opening to ensure the integrity of the packaging and that the product is correct for your needs.
To obtain your return credit we ask that you seek a Returns Authorization Advice from us. You can obtain this by emailing directly to admin@nextranorthgate.com.au and stating your name and contact details, the invoice number, the goods to be returned, and the nature of the return.
Return Authorizations will be valid for 30 days from the date of purchase and will be honored once the returned goods have been received by us.
Incorrectly ordered good must be returned at your cost, whilst faulty or damaged goods will have the cost of postage credited back to you. Please ensure that incorrectly ordered goods are placed in additional packaging so that they are returned in a saleable condition.
